In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. Lear how to be at the top of “people skills”.

Course Description:

Designed to develop skills that will allow all staff to work towards offering world class service. This training programme looks at why service is so bad, and what can be done to correct it. This includes dealing with different types of Customers and techniques to effectively handle them.

Duration:
3 Days - 24 Hours

Course Description:

This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.

Duration:
1/2 Days - 4 Hours

Course Description:

Designed to get all employees to remember and use your customers' names. Use Remember Me to gain a competitive advantage and emotionally lock your customers into your organization. People love to hear their own name. This program trains employees to recognize the importance of making customers feel important and cared for.

Duration:
1/2 Days - 4 Hours

Course Description:

Aimed at all staff who communicate with their customers by phone. This training programme develops practical phone skills and improves interpersonal skills and attitudes.

Duration:
1 Day - 8 Hours

Course Description:

What is the cost of complaints to an organization? Complaints are often regarded as negative and troublesome issues that deflect resources from the ‘real work’ of the organization. This Effective Complaint Handling training programme repositions complaints in a more positive light.

Duration:
1 Day - 8 Hours

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